Privacy Policy

Effective Date: January 1, 2026

CaloSpa (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information across our website, https://www.calospa.com, and our mobile messaging program.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identifiers: Name, email address, phone number, and mailing address.
• Transactional Data: Records of services purchased and appointment history.
• Communication Data: Content of your messages when you contact customer support or interact with our SMS program.

2. How User Data is Used

We use your information to:

• Provide and manage our services, including booking appointments.
• Communicate with you regarding your account or transactions.
• Send marketing and promotional materials (with your explicit consent).
• Improve our website performance and user experience.

3. SMS Opt-In Details & Use Cases

By providing your phone number and opting in, you consent to receive recurring automated marketing and informational text messages (e.g., SMS and MMS) from CaloSpa.

• Use Cases: Promotions, personalized beauty tips, appointment reminders, and cart recovery.
• Consent: Consent to receive messages is not a condition of purchase.
• Opt-Out: Text STOP to cancel at any time. Text HELP for assistance.
• Costs: Message and data rates may apply. Frequency varies.

4. Mobile Information and Sharing Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Preferences

We use cookies to collect information about your browsing activity.

• Purpose: To remember your preferences and understand how you interact with our site.
• Your Choice: You can set your browser to refuse cookies, though some features of our site may not function properly without them. We also honor "Do Not Track" signals where required by law.

6. Data Security and Handling

We protect your data using commercially acceptable security measures to prevent loss, theft, and unauthorized access. We retain personal information only for as long as necessary to provide you with your requested services or as required by law.

7. User Rights

Depending on your location, you may have the following rights:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct inaccurate information.
• Deletion: The right to request that we erase your personal data under certain conditions.
• Withdrawal of Consent: The right to opt-out of marketing communications at any time.

8. Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

9. Age Restriction

Our services and SMS program are intended for individuals 18 years of age or older. By opting in, you confirm you meet this age requirement.

10. Contact Us

If you have questions about our privacy practices or your data, please contact us at:

Email: [email protected]

Phone: (502) 814-3000

Address: 

2341 Lime Kiln Lane

Louisville, KY 40222