Financial Policies
We would like to thank you for choosing CaloSpa and CaloAesthetics for your medical and aesthetic needs. As our valued patient, we would like to keep you informed of our current office and financial policies. Please read each of the following sections carefully:
Payment Options
Payment for all medical spa procedures is due at the time of the treatment. For specially packaged or grouped treatments, payment for the entire package is due at the time of the first scheduled treatment. A credit card is required to reserve an appointment for treatment scheduled in advance. We provide several payment options which may be used individually or combined according to your desires:
- CASH
- MAJOR CREDIT CARDS: Visa, MasterCard, Discover, and American Express
- FINANCING: Our staff can assist you in obtaining a special line of credit through third parties for financing medical procedures if you wish.
- CHECKS are only allowed in CaloAesthetics. There is a returned check fee of $25.
Prior Balances
Prior balances are due upon receipt of a statement or at the time of a scheduled appointment, whichever comes first. If you are unable to remit payment at the time of the scheduled appointment, please contact the Finance office to plan for the balance. If you are unable to remit payment, the practice reserves the right to reschedule your appointment for another day that is convenient for you.
Collections and Legal Activity
If CaloSpa or CaloAesthetics does not receive prompt payment, we reserve the right to transfer your balance to outside collections after being 90 days past due. If an account is referred to outside collections, we reserve the right to dismiss the patient and the immediate family of the patient from the practice. If this is to occur, you will be notified by regular and certified mail that you have 30 days to find alternative medical care. During that 30-day period, our physician will only be able to treat you on an emergency basis.
The account is subject to additional fees incurred by the practice and/or related to the collection activity. Pursuant to Kentucky Revised Statutes (KRS 411.195), if your account requires the practice to use an attorney to recover the amount you owe, either by legal action or by other means, you will be responsible for payment of the practice’s reasonable attorney fees and court costs.
Refunds
In the event that a treatment, or series of treatments, has been purchased, begun treatment or not, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment amid a series, credit for the prorated share of unused treatments may be extended as a credit on the patient’s account in the amount it was originally paid for. In the event you are unable to use a product (e.g., experience an adverse reaction and/or sensitivity), please notify us immediately and return the item within 14 days of purchase.
Unused/unopened products can be returned within 30 days for a refund. This is at the discretion of the organization, as CaloSpa and CaloAesthetics have a no-refund policy.
Cancellations
Missed appointments represent a cost to us, to you and to other clients who could have been seen in the time set aside for you. We require a 24-hour notice for canceling or rescheduling of any appointment. There is a charge of $50.00 for missed or late cancelled appointments. Excessive abuse of scheduled appointments may result in discharge from the practice.
Late Arrivals
If arrival is delayed, we will make every effort to accommodate your full appointment, but this is not always possible. Service time may be abbreviated to avoid delays for other guests as treatments are charged at full value. Appointments missed by 15 minutes or more are cancelled and are subject to the cancellation fee of $50.00.
Packages
CaloSpa packages offer our patients significant savings. Service purchases as a package are NOT transferable. If you are unable to use your full package within 2 years, your package will be dissolved, and any remaining credit will be put on a CaloSpa gift card. Refunds will not be provided.
Group Bookings
For parties of 3 or more, please contact the Spa Lead (at the location of service) for group pricing and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. We do not have the availability to host exclusive spa events for parties.
Promotions
CaloSpa specials cannot be used in combination with any other promotion, discount, or coupon. CaloSpa promotions and coupons are only valid in the specified time frame. They are void and non-redeemable if expired. CaloCash cannot be used on the same day that was earned.
Gift Cards
Gift cards are available for purchase in any dollar amount and may be redeemed for a later scheduled CaloSpa service or products only and cannot be used for tips. Gift cards expire 5 years from the date of purchase and CaloSpa is not responsible for lost gift cards. Gift cards are not valid for plastic surgery.
